Background
A company may need to redefine IT organization’s roles if the following symptoms occur:
IT Service Management (ITSM)
This consulting service provides a complete guidance for companies that would like to transform their IT organization into service-oriented organization based on ITIL/ISO 20000 framework. The framework covers policies, process models, procedures, roles organization, and roadmap of IT service management.
ITIL/ISO 20000 provides proven model that can be tailored to fit companies’ requirements so as to help design, implement, and monitor IT services effectively. ITIL/ISO 20000 will help IT organizations examine what values and benefits for customers that the services provide.
ITSM comes to respond organization needs to: